At BRN Boutique, we are committed to providing a seamless shopping experience. Please review our shipping and returns policy below to ensure clarity and transparency in your purchasing journey.

Shipping Policy

• Shipping within the UAE: We currently ship exclusively within the United Arab Emirates.
• Processing Time: Orders are processed within 1-2 business days after purchase confirmation.
• Delivery Time: Once processed, deliveries typically take 2-5 business days, depending on your location within the UAE.
• Shipping Fees: Shipping fees are calculated at checkout and vary based on the delivery location.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.

Return Policy

We hope you love your purchase, but if you are not completely satisfied, we offer a 7-day return policy for all products. Please review the details below:

• Return Window: You can return any item within 7 days of receiving your order.
• Condition of Returned Items: Items must be returned in their original, unused condition with all tags, packaging, and accessories intact.
• Return Process: To initiate a return, please contact us via:
  • Email: fatimalsh2020@icloud.com
  • WhatsApp: +971529275018 Our team will guide you through the return process and provide you with the necessary instructions.
• Refunds: Once we receive the returned item and verify its condition, we will process your refund. The refund will be credited to your original payment method within 7-10 business days.
• Return Shipping Costs: The customer is responsible for return shipping fees unless the item received was damaged or incorrect.

Exchanges

If you wish to exchange a product for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions about our shipping or return policies, feel free to reach out to us:

• Email: fatimalsh2020@icloud.com
• WhatsApp: +971529275018